Frequently Asked Questions

Ghost Credits (GC) are the in-game virtual currency used for Ghost Mode tournaments. They can't be withdrawn or exchanged for cash directly — but you can use them to enter eligible real-money tournaments, and if you win, the cash prize is yours to keep.

You receive an initial GC balance on sign-up. You earn additional GC by winning rounds in Ghost Mode tournaments, placing well on the Ghost Leaderboard, and through promotional bonuses.

Not directly — Ghost Credits can't be withdrawn or exchanged for cash. But you can use them to enter eligible real-money tournaments, and if you win, the cash prize is yours to keep.

Team Play lets you team up with friends in a tournament. Each teammate pays the normal entry fee and plays their own game. If any member of your team is the last one standing, the prize is split equally among everyone who was locked into the team — so the whole team wins together even if only one of you survives.

On a tournament that supports Team Play, choose "Enter as Team", then invite friends you follow or invite people by email. Each person you invite must accept and pay the entry fee to join. You can see your roster and pending invites in the "Your Team" panel on the tournament page.

Teams lock 5 minutes before the tournament starts (this lock time can vary by tournament). Once locked, no one can join or leave, and the locked roster is the final list of players who will share any prize. Invites that haven't been accepted by lock time simply expire.

The prize is divided equally among every locked team member. For example, if your team has 5 members and one of them wins a 100 USDC prize pool, each of the 5 members receives 20 USDC — regardless of which teammate actually survived to the end.

Teams can hold between 2 and 11 players. The exact maximum is set per tournament and shown when you create your team.

You still win. As long as any locked member of your team is the last one standing, every locked teammate shares the prize equally — even those who were eliminated earlier or dropped into Ghost Mode. You can follow each teammate's live status (active, ghost, eliminated, winner) in the "Your Team" panel.

Team Play is available on real-money tournaments — including tournaments you can enter with Ghost Credits, since you're still competing for the real cash prize. It isn't available on free-play tournaments or on feed-in (qualifier) tournaments. A feed-in tournament's prize is a single seat into a bigger real-money event, which can't be shared — so you qualify on your own, then team up in the cash tournament you've earned your way into.

When you claim a cash bonus — such as a deposit match or a coupon — that bonus comes with a play-through (wagering) requirement. This means you need to wager a multiple of the bonus amount in tournament entries before the bonus funds unlock into your withdrawable balance. The default requirement is 15× the bonus, but a specific promotion may set its own multiple.

The bonus amount is locked until you complete the play-through. For deposit-match bonuses, the matched portion is the bonus that's locked. Your own deposited and won funds are not part of the bonus and remain in your withdrawable balance.

Yes — you can withdraw your non-bonus (withdrawable) balance at any time. However, withdrawing while a bonus is still active may forfeit the remaining unreleased bonus, depending on the promotion's terms. You'll see the amount at risk before you confirm a withdrawal.

Tournament entries count toward your play-through. As you wager, your progress increases; once you reach the required amount, the bonus is released into your withdrawable balance automatically. You can track your progress in the bonuses section of your wallet.

No. Ghost Credit bonuses have no play-through requirement. Ghost Credits can't be withdrawn or exchanged for cash directly (though you can use them to enter eligible real-money tournaments). Play-through only applies to cash (USDC) bonuses that can eventually be withdrawn.

We accept 50+ cryptocurrencies — including BTC, ETH and USDT — through our payment provider, automatically converted to USDC, your account's settlement currency. When you start a deposit you're shown a one-time deposit address (and, for non-USDC coins, a live conversion quote) in the Wallet section.

Deposits are credited automatically once the required network confirmations are received. Timing depends on the cryptocurrency and network you send, but most deposits credit within a few minutes.

The minimum deposit is displayed in the Wallet section of your account.

Go to Wallet → Withdraw, choose your payout cryptocurrency and network, then enter your wallet address and the amount you wish to withdraw. Withdrawals are paid in crypto and typically complete within 24 hours. A minimum withdrawal amount applies.

A small network fee is deducted from withdrawals to cover the on-chain transaction cost. The exact fee is displayed before you confirm the withdrawal.

Each round uses a Mersenne Twister (MT19937) seeded with true random entropy from a Google Cloud KMS Hardware Security Module (HSM). Neither the platform nor any player can predict or influence the seed.

Before a round opens, we publish a SHA-256 hash of the MT seed. This commits the platform to a specific outcome before any player submits a prediction. After the round ends the raw seed is disclosed, allowing anyone to independently verify the result. See the Fairness page for full details and an interactive verification tool.

Yes. Visit the Fairness page, enter a Round ID in the interactive tool, and we will return the pre-committed seed hash and (once the round is complete) the disclosed raw seed. You can then run SHA-256 yourself to confirm they match.

Round IDs are shown in tournament history. They follow the format tournamentId_round_N (for example abc123_round_5).

Share your unique referral link with friends. There's no sign-up bonus — instead, for each referred player's first 12 months you earn 5% of their entry fee (buy-in) on every paid tournament they join, credited automatically when each of those tournaments completes. Your earnings build up in your affiliate balance, ready to claim.

Your referral link is available in the Referrals section of your account dashboard.

Your 5% commission is credited each time a referred player's paid tournament completes, and appears in your affiliate balance — usually shortly after that tournament settles. There is no separate sign-up bonus.

If you'd like to set deposit limits, take a cooling-off break, or self-exclude, contact our support team through live chat or the support widget and we'll put the right controls in place for you.

When self-exclusion is active your account is locked from entering any paid tournaments for the duration you select. Ghost Mode may also be restricted. Self-exclusion cannot be reversed early — this is intentional to help you maintain your commitment.

Please reach out to our support team at any time. We take responsible gaming seriously and can help you set limits or access a break. You can also find resources through BeGambleAware or your local responsible gambling authority.

Go to Settings → Profile. Usernames can be changed once every 30 days.

If you believe your account was banned in error, contact support with your account details. We will review and respond within 48 hours.

Open the live chat / support widget in the bottom corner of any page to start a conversation or raise a ticket, or use the Support link in the footer. We aim to respond to all enquiries within 24 hours.

We collect only the data necessary to operate your account and comply with applicable laws. We do not sell your personal data to third parties. See our Privacy Policy for full details.