Terms and Conditions

Last updated: February 9, 2026

1. Introduction

These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service").

You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you — our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account ("Account"), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

The Service is owned by MAD MATRIX SOLUTIONS LTD, a limited liability company registered in Belize with company registration number 000054645, with registered address San Victor Street, Orange Walk Town, Belize ("Company"), licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005.

2. General Terms

We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

3. Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

3.1. You are over 18, or the legal age at which gambling or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
3.5. You are the authorized user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
3.7. When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.
3.8. When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
3.11. You must generally act in good faith in relation to the Service at all times and for all bets made using the Service.
3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.

4. Restricted Use

4.1. You must not use the Service:

4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us;
4.1.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited;
4.1.3. If you are a resident of or accessing the Website from one of the following Restricted Countries: Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, all FATF Blacklisted countries, any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority;
4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means;
4.1.5. To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;
4.1.6. To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation;
4.1.7. In any way which could be considered as an attempt to cheat the Service or another Customer, or to collude with any other Customer to obtain a dishonest advantage;
4.1.8. To scrape our odds or violate any of our Intellectual Property Rights; or
4.1.9. For any unlawful activity whatsoever.

4.2. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.

4.3. You may not, in any manner, transfer funds between player accounts.

4.4. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorised purposes. We may also take legal action against you for doing so in certain circumstances.

4.5. Employees of Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO.

5. Registration

You agree that at all times when using the Service:

5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary.
5.3. You have to provide accurate contact information, inclusive of a valid email address ("Registered Email Address"), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account.
5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us.
5.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, or use any third-party information providers we consider necessary.
5.6. You must keep your password for the Service confidential. We advise you to change your password on a regular basis and never disclose it to any third party.
5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture or other similar method.
5.8. When registering, you will receive the possibility to use all currencies available on the website.
5.9. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat.
5.10. Upon receipt of your application, we may be in touch to request further information and/or documentation from you in order for us to comply with our regulatory and legal obligations.

6. Your Account

6.1. Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.
6.2. We do not give credit for the use of the Service.
6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service.
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason.
6.6. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
6.7. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
6.8. You must inform us as soon as you become aware of any errors with respect to your Account.
6.9. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. If you feel that you may have lost control of your gambling, we offer a self-exclusion option.
6.10. You cannot transfer, sell, or pledge Your Account to another person.
6.11. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department.

7. Deposit of Funds

7.1. All deposits should be made from an account or payment system that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate.
7.2. Fees and charges may apply to customer deposits and withdrawals. In most cases we absorb transaction fees for deposits to your Account. You are responsible for your own bank charges.
7.3. The Company is not a financial institution and uses third-party electronic payment processors to process deposits; they are not processed directly by us.
7.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits.
7.5. If you decide to accept any promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.
7.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.
7.7. It is recommended that you retain a copy of Transaction Records and a copy of these Terms.
7.8. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment method to deposit on this site.

8. Withdrawal of Funds

8.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request. The minimum withdrawal amount per transaction is EUR 10 (or equivalent in other currency) with the exception of an account closure.
8.2. There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time. Otherwise we are entitled to deduct an 8% fee with minimum sum of 4 EUR to combat money laundering.
8.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures for the purpose of identity verification prior to granting any withdrawals from your Account.
8.4. All withdrawals must be made to the original method of payment used to make the payment to your Account. We may, at our own discretion, allow you to withdraw to a different payment method.
8.5. Should you wish to withdraw funds but your account is inaccessible, dormant, locked or closed, please contact our Customer Service Department.
8.6. In cases when your balance is at least 10 times larger than the total sum of your deposits, you will be limited to EUR 5,000 (or currency equivalent) for withdrawal per month. In other cases the maximum withdrawal amount per month is EUR 10,000.
8.7. We cannot guarantee successful processing of withdrawals or refunds if you breach the Restricted Use policy.

9. Payment Transactions and Processors

9.1. You are fully responsible for paying all monies owed to us. You must make all payments in good faith and not attempt to reverse a payment. We reserve the right to impose an administration fee of EUR 50 per charge-back, denial or reversal of payment you make.
9.2. We reserve the right to use third-party electronic payment processors and/or merchant banks to process payments made by you.
9.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.

10. Errors

10.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service.
10.2. We make every effort to ensure that we do not make errors in posting lines. However, if a bet is accepted at odds that are materially different from the general market, we reserve the right to cancel or void that wager.
10.3. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake.

11. Rules of Play, Refunds and Cancellations

11.1. The winner of an event will be determined on the date of the event's settlement, and we will not recognize protested or overturned decisions for wagering purposes.
11.2. All results posted shall be final after 72 hours and no queries will be entertained after that period of time.
11.3. If a match result is overturned by the governing body within the payout period then all money will be refunded.
11.4. Minimum and maximum wager amounts on all events will be determined by us and are subject to change without prior written notice.
11.5. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed.
11.6. Company reserves the right to remove events, markets and any other products from the Website.

12. Communications and Notices

12.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.
12.2. All communications and notices to be given under these Terms by us to you shall be either posted on the Website and/or sent to the Registered Email Address.
12.3. All communications shall be in writing in the English language.
12.4. From time to time, we may contact you by email for the purpose of offering you information about promotional offerings. You can choose to opt out at any time by submitting a request to Customer Support.

13. Matters Beyond Our Control

We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.

14. Liability

14.1. To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage (either direct or indirect) you may suffer if we fail to carry out our obligations under these Terms unless we breach any duties imposed on us by law.
14.2. In the event that we are held liable, our total aggregate liability shall not exceed (a) the value of the bets/wagers that gave rise to the relevant liability, or (b) EUR 500 in aggregate, whichever is lower.
14.3. We strongly recommend that you take care to verify the suitability of the Service with your own computer equipment and take reasonable precautions to protect yourself against harmful programs.

15. Gambling By Those Under Age

If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years when you placed any bets through the Service, your Account will be suspended to prevent you placing any further bets or making any withdrawals. We will then investigate the matter, and if confirmed:

All winnings currently or due to be credited to your Account will be retained;
All winnings gained while underage must be paid to us on demand;
Any monies deposited which are not winnings will be returned to you or retained until you turn 18 years old at our sole discretion.

16. Fraud

We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify us for all costs, charges or losses sustained arising from the Customer's fraud, dishonesty or criminal act.

17. Intellectual Property

17.1. Any unauthorised use of our name and logo may result in legal action being taken against you.
17.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems.
17.3. You may not use our URL, trademarks, trade names and/or trade dress, logos or our odds in connection with any product or service that is not ours.
17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks.

18. Your License

18.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non-transferable and non-sub-licensable license to access and use the Service for your personal non-commercial purposes only.
18.2. You may not modify, publish, transmit, transfer, sell, reproduce, distribute, perform, display, or create derivative works from the Service or its content.
18.3. Any non-compliance may be a violation of intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.

19. Your Conduct and Safety

For your protection and protection of all our Customers, the posting of any content on the Service which is in any way unlawful, inappropriate or undesirable is strictly prohibited ("Prohibited Behaviour"). If you engage in Prohibited Behaviour, your Account may be terminated immediately without notice to you. Legal action may be taken against you.

20. Links to Other Websites

The Service may contain links to third-party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers. We have no control over or responsibility for their availability, accuracy, or content.

21. Complaints

21.1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website.
21.2. We take no liability whatsoever when responding to any complaint that we received or took action in connection therewith.
21.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We intend to respond to all such queries within 28 days of receipt.
21.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided.
21.5. In the event of a dispute, our Customer Service Department will attempt to reach an agreed solution. Should they be unable to, the matter will be escalated to our management.
21.6. Should all efforts to resolve a dispute fail, the Customer has the right to have the dispute settled via arbitration.

For more details, please visit our Complaints Handling Policy.

22. Assignment

Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without our prior written consent. We may, without your consent, assign all or any portion of our rights and obligations to any third party provided such third party is able to provide a service of substantially similar quality.

23. Severability

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions shall not be affected.

24. Breach of These Terms

Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service if, in our reasonable opinion, you breach any material term of these Terms.

25. General Provisions

25.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website.
25.2. Waiver. No waiver by us of a breach or threatened breach of these Terms shall be effective unless made in writing and duly signed by us.
25.3. Acknowledgement. By accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms.
25.4. Language. In the event of a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
25.5. Governing Law. These Terms are governed exclusively by the law in force in the state of Anjouan in the Union of Comoros.
25.6. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service.

26. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@knockout.game
Through the in-app support feature